Privacy Policy — Relax Dental
Last updated: 1 November 2026
At Relax Dental, we respect your privacy and are committed to protecting your personal and health information in accordance with the New Zealand Privacy Act 2020 and Health Information Privacy Code 2020.
1. Information We Collect
We may collect your name, phone number, email address, appointment details, and information you provide when contacting us through our website, Facebook, Instagram, telephone or in person.
When you become a patient, we may also collect medical and dental histories, clinical records, X-rays and other information necessary to provide dental treatment.
2. How We Use Your Information
We collect and use personal information to:
- Respond to enquiries and appointment requests.
- Contact you regarding dental appointments.
- Provide dental treatment and maintain clinical records.
- Manage billing, administration and patient communications.
- Meet our professional and legal obligations.
We will only send promotional communications where permitted by law and where any required consent has been obtained.
3. Facebook and Instagram Enquiries
When you submit an enquiry through a Facebook or Instagram advertisement, Relax Dental receives the information you choose to provide.
We use this information to respond to your enquiry and assist with appointment arrangements. Meta also processes information according to its own privacy policies.
Please do not submit sensitive medical information through our advertising enquiry forms.
4. Sharing Your Information
We may share information with authorised staff, treating healthcare providers, dental laboratories, relevant service providers or government agencies where necessary and legally permitted.
We do not disclose patient information for unrelated purposes without an appropriate legal basis.
5. Information Security and Retention
We take reasonable steps to protect personal and health information against unauthorised access, loss, misuse or disclosure.
We retain information for periods required by applicable New Zealand law and professional obligations.
6. Website Cookies and Analytics
Our website may use cookies and analytics technologies to support website functionality, understand visitor activity and measure advertising performance. Where these services are enabled, relevant information may be processed by third-party providers.
You can manage cookies through your browser settings.
7. Access and Correction
You may request access to personal or health information we hold about you and request correction of inaccurate information, subject to applicable law.
8. Contact Us
For privacy enquiries, please contact:
Privacy Officer — Relax Dental
32 Te Aroha Street
Hamilton East, Hamilton 3216
New Zealand
Phone: 07 855 8199
Email: contact@relaxdental.co.nz
Website: https://relaxdental.co.nz
9. Changes to This Policy
We may update this policy when our practices or legal obligations change. The current version will be available on our website.